ISDEFE

Strategic Planning is an activity at Isdefe that is integrated into the internal efficiency analysis of public sector organisations and is complemented by organisational analysis, cost and timeline analysis, and the development of programmes to evaluate the quality of organisations. This is all perfectly integrated within the general framework for quality improvement in public services, established by RD 951/2005.

This is a powerful tool for diagnosing, analyzing, reflecting, and collective decision-making regarding current to-do’s and the future path organisations should pursue to adapt to the changes and the demands imposed on them by their situation and to achieve maximum efficiency and quality in their services.

Quality Improvement in Public Services

Just like the quality systems applied to companies, quality improvement in public services based on models of excellence (EVAM, EFQM) through the application of programmes for evaluating and learning is supported by organisational process management.

Isdefe provides consulting expertise to support those organisations in the public sector that commit to using evaluations as a strategy to improve, pursuing excellence in management.

As part of the development for the improvement of organisations (development Theme 2 of the EVAM model of excellence), Isdefe performs all the activities related to process analysis, development and implementation.